Legal
Refund & Payment Policy
Effective date: October 9, 2026 Last updated: October 9, 2026 Operator: DSW Marketing LLC
This policy explains how payments work on SHE UNDRESSES and when, if ever, a refund is made. It is part of our Terms of Service.
1. How payment works
Prices are listed in U.S. dollars. At checkout you choose a supported cryptocurrency, and our processor, NOWPayments, creates an invoice with a fixed crypto amount, a pay-to address, a network, and an expiry time. Supported assets may include Solana (SOL, including direct payment from Phantom or Solflare), Ethereum (ETH), Tether (USDT on Ethereum), Litecoin (LTC), and Bitcoin (BTC). Bitcoin is available only for purchases of three or more shots because of its network fees. Your unlock is delivered automatically to your vault once the payment is confirmed on-chain and matched to your invoice.
2. Your responsibilities
- Send the exact amount shown, in the asset and on the network shown, to the address shown, before the invoice expires.
- Cover all network, gas, and exchange withdrawal fees. Exchanges often deduct a fee from the amount sent; send enough that the invoice amount arrives.
- Never reuse an old invoice address or send a second payment for the same unlock while one is pending.
3. All sales final
Every purchase is a license to digital content that is delivered immediately. All sales are final. There are no automatic refunds, no refunds for change of mind, dissatisfaction with a set, or accidental purchases, and no refunds after Content has been unlocked. Cryptocurrency payments are irreversible on-chain; we cannot "cancel" a transaction.
4. Payment problems: the Failed Transaction form
If you paid and the shot did not unlock, or your payment was short, late, or sent on the wrong network, do not pay again. Submit the Failed Transaction form at sheundresses.com/failed-transaction with your account email, the asset, the transaction ID or explorer link, the pay-to address, the invoice ID if you have it, the approximate time, and a screenshot if helpful. Reports go to contact@sheundresses.com.
A member of our team reviews every report by hand. When the on-chain payment clearly matches one invoice (including a small shortfall within our tolerance), our usual remedy is to complete that unlock. Reports are generally reviewed within three (3) business days.
5. Refunds are discretionary and human-reviewed
A refund is never automatic and is never issued by software, a bot, or an AI agent. Refunds are made only at our sole discretion after manual review by our team, and typically only where:
- we confirm a duplicate payment for the same unlock;
- a payment arrived for an invoice we could not fulfil and the Content was never delivered; or
- a refund is required by applicable law.
If we approve a refund, it is paid in the same cryptocurrency, to a wallet address you confirm in writing, in the crypto amount received (not the U.S. dollar value at any later time), less network fees. We are not responsible for changes in crypto value. We may require you to confirm control of the sending wallet. Unlocks covered by a refund are revoked.
6. Overpayments, underpayments, and expired invoices
Overpayments are not refunded automatically; you may request review through the Failed Transaction form. Underpayments outside our tolerance do not unlock Content until resolved by review. Payments sent after an invoice expires are handled by review and may be applied to an equivalent unlock instead of refunded.
7. Gifts
Gift unlocks are final once the gift is delivered or redeemed.
8. Fraud and reversals
Attempts to reverse a payment, false reports, or claims made in bad faith violate our Terms and will result in account termination.
9. Contact
Payment help: contact@sheundresses.com or sheundresses.com/failed-transaction Legal: legal@sheundresses.com
By mail: DSW Enterprises Attn: Legal P.O. Box 4826 Spokane, WA 99220 United States