Payment help

Failed transaction?

Paid on-chain but the unlock stayed locked? Tell us once — we match the payment to your invoice. Do not send another payment until we reply.

Exchange withdrawals sometimes land a little under the exact checkout amount, so the unlock can stall even when the blockchain transfer succeeded. Fill this in and we will look at that payment only.

If the chain payment matches one invoice (amount within our small underpay tolerance), we can unlock that invoice.
Refunds are never automatic — those need operator review.
Never send a second payment for the same unlock while we investigate.

Account email used on this site *Asset you sent *Transaction ID or explorer link *Pay address from checkout (encouraged)Invoice id (if you still see it)What you were unlocking

Approx date / timeTimezone

Notes (optional)Screenshot of send / confirmation *

Strongly encouraged — wallet or exchange confirmation showing the send. PNG / JPEG / WebP, under ~3.5 MB.

Reports go to contact@sheundresses.com. We never ask for your seed phrase. Prefer email? contact@sheundresses.com